Frequently Asked Questions (FAQ)
Welcome to Hanging Goat!
What is Hanging Goat?
Hanging Goat is a Jakarta-based climbing store and brand hub that provides high-quality climbing gear, apparel, and accessories from trusted global names such as Edelrid, Evolv, Tokyo Powder, Wild Country, Xinda, and more. We’re passionate about supporting Indonesia’s growing climbing community through quality products and reliable service.
Do you sell products directly on this website?
No. Our website is a company profile and product information platform.
All purchases are made through our official online stores on marketplaces like Tokopedia and Shopee. Links to those stores are provided on our website and social media pages.
How can I make a purchase?
Simply visit our official store links on Tokopedia or Shopee to browse and purchase. Each marketplace handles its own checkout, shipping, and payment systems to ensure secure transactions. Or visit our Offline Store on Jl. KH. Hasyim Ashari, no 13 A, Petojo Utara, Kecamatan Gambir, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10130.
Are all Hanging Goat products authentic?
Absolutely. Every item we sell comes directly from authorized distributors or brands.
We strongly advise customers to purchase only through our official online stores and offline store visit to avoid counterfeit or unauthorized products.
What brands does Hanging Goat carry?
We carry a curated selection of trusted climbing brands, including:
Edelrid – Technical climbing gear
Evolv – Climbing shoes & apparel
Tokyo Powder Industries – Premium climbing chalk
Wild Country – Climbing hardware & protection
Xinda – Bolts & hangers
Mueller Tape – Athletic support tape.
Can I return or exchange a product?
Please refer to the return/refund section.
Does Hanging Goat offer sponsorships or collaborations?
We’re always open to supporting the local climbing scene! If you’re interested in collaborations, athlete partnerships, or community events, contact us via email with your proposal, and our team will review it.
Where can I find updates or new product releases?
Follow us on our official Instagram, website, and check our marketplace pages regularly for new arrivals, limited drops, and community updates.
Is Hanging Goat an official distributor?
Yes — Hanging Goat works directly with authorized distributors and official brand partners to ensure product authenticity and quality assurance for all gear sold through our store.
